Project overview
IMED delivered a practical Customer Care Training programme for Bank of Tanzania (BOT) staff in Zanzibar. The programme focused on strengthening the knowledge, attitudes and day-to-day practices that support respectful, responsive and consistent service.
What IMED delivered
- Customer-focused communication and professional conduct
- Understanding customer needs and expectations
- Managing difficult conversations and service recovery
- Facilitated group exercises, reflection and practical workplace application
Why the work matters
Strong customer care strengthens public trust, improves service experiences and helps institutions respond effectively to the people they serve. The training gave BOT participants space to examine real service challenges, share experience and translate the lessons into practical actions for their work.
Where the programme worked
Zanzibar, Tanzania.
IMED’s role
IMED designed and facilitated an interactive learning process that combined practical instruction, peer discussion and group-based exercises.